Terms of Service
Last Updated: September 2026
OVERVIEW
This website, https://elowengemco.com/, is operated by Guangzhou Mingjiang Trading Co., Ltd. under the brand name ELOWEN.
Throughout the site, the terms "we", "us", and "our" refer to Guangzhou Mingjiang Trading Co., Ltd., operating the ELOWEN brand.
Guangzhou Mingjiang Trading Co., Ltd. provides this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service and the other policies referenced on this website.
By visiting our website and/or purchasing products from us, you use our "Service" and agree to be bound by these Terms of Service.
1. ONLINE STORE TERMS
By using this website, you represent that you have the legal capacity required under the laws applicable to you to enter into transactions through our Service.
You may not use our products or services for unlawful or unauthorized purposes.
2. GENERAL CONDITIONS
We reserve the right to refuse or restrict service where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service except as permitted by us or applicable law.
3. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information presented on our website is accurate and current.
However, information may occasionally contain errors, omissions, or outdated information. We reserve the right to correct such information where appropriate.
4. PRODUCTS AND SERVICES
Products and services may be available exclusively online through our website.
Product availability may change without notice.
We make reasonable efforts to display product descriptions and images accurately. However, the appearance of colors or other visual characteristics may vary depending on the customer's device or display.
5. PRICES AND PAYMENTS
Prices are displayed on our website and may change from time to time.
Available payment methods are displayed during checkout.
Customers are responsible for providing accurate billing and payment information.
6. ORDERS
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect pricing, inventory errors, or other legitimate operational reasons.
If an order is cancelled after payment has been collected, an appropriate refund will be issued where required.
7. SHIPPING
Shipping availability, estimated delivery times, costs, and related conditions are described in our Shipping Policy and/or displayed during checkout.
Delivery estimates are not guarantees where delays occur due to circumstances outside our reasonable control.
8. RETURNS AND REFUNDS
Returns, cancellations, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before completing a purchase.
9. THIRD-PARTY SERVICES
Our website may use third-party providers to support functions such as ecommerce hosting, payment processing, analytics, shipping, and other services.
Your use of certain third-party services may also be subject to the relevant provider's terms and policies.
10. PROHIBITED USES
You may not use the website:
• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious code
• To interfere with the security or operation of the website
• To provide false or misleading information
• To engage in fraudulent activity
11. DISCLAIMER
To the extent permitted by applicable law, the Service is provided on an "as available" basis.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Guangzhou Mingjiang Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Service where such liability may lawfully be limited.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.
13. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Guangzhou Mingjiang Trading Co., Ltd. from claims arising from your unlawful misuse of the Service or violation of these Terms.
14. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The current version will be published on this page together with its updated date.
16. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Guangzhou Mingjiang Trading Co., Ltd.
Brand: ELOWEN
Website: https://elowengemco.com/
Email: support@elowengemco.com