We accept cancellation requests submitted before the order has shipped or production has begun.
If you request a cancellation before shipment or the start of production, the order will be cancelled, and you will receive a full refund.
Once the order has shipped or production has started, we may no longer be able to cancel the order.
If you have any questions regarding order cancellation, please contact us as soon as possible at support@ailike.work.
Returns
We accept returns for eligible items.
Customers may request a return within 30 days of receiving the item.
To be eligible for a return, the item must be unused and in the same condition as when you received it. Where applicable, the item should also be in its original packaging.
Proof of purchase or order information may be required when processing a return.
Please contact us at support@ailike.work before sending any items back. Do not send items directly to the manufacturer unless explicitly instructed to do so by us.
After reviewing your request, we will provide the appropriate return address and instructions.
Refunds
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund request.
If approved, the refund will typically be processed and credited back to your original payment method within 1 to 5 business days.
The time it takes for the refund to appear in your account may vary depending on your bank or payment service provider.
Delayed or Missing Refunds
If your refund request has been approved but you have not yet received the refund, please first check your bank or payment account.
You may also wish to contact your payment service provider or bank, as additional processing time may be required.
If you have taken these steps and still have not received your refund, please contact us at:
support@ailike.work
Return Address
Please contact our customer service team at support@ailike.work to obtain the appropriate return address and instructions.